° Australian designed & made °

Returns Policy

 

Returns and Exchanges

 We’re really proud of the concept and quality of our patented 65fifty5 products.

Our returns policy lasts 30 days. Please read below for all you need to know.

THINGS YOU NEED TO KNOW

Changed your mind?

If you change your mind, we can refund the purchase price or exchange those products subject to the following conditions:

  • Item(s) must be returned within 30 days of delivery, together with proof of purchase.
  • Item(s) must be unworn, unwashed, or otherwise unused with all original tags/labels attached and returned with original packaging. They need to be in a new and resalable condition. We can’t accept returns of products without packaging, or if the packaging is dirty or damaged. Undies cannot be returned or exchanged because that’s gross!
  • Gift vouchers, sale, clearance and seconds items are not eligible for a refund or exchange if you change your mind.
  • For a change of mind, you are responsible for any costs associated with returning the item to us. For products delivered outside of Australia, we will accept returns for faulty items only.
  • If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We will start processing your return as soon as the package reaches us. If there are any issues, or the package we receive doesn’t meet the conditions above we’ll let you know. As soon as your refund has been processed we will send you an email to let you know, and the refund should appear in your account 3-5days after you hear from us. It will be refunded in Australian Dollars to the credit card from which the original payment was deducted. If it doesn’t appear in your account, please contact your bank as we have no control over how long it takes for them to finalise your refund.

 

Manufacturing fault?

If you’ve received something faulty please let us know immediately, as we’d like to help make it right. If your product was delivered within Australia, you can create a new return request for faulty items using our easy online returns system (outlined below).

In instances where your order was delivered outside of Australia, please contact our Customer Service team at help@65fifty5.com who will advise and assist with the returns process.

65fifty5 will ensure return delivery costs associated with returned goods, is at no expense to you, excluding international orders. Make sure you keep your postage receipt.

If you are shipping an item over $70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

  

How do I request a return or refund?

For items delivered in Australia you can create a new return request using our easy online returns system. All you need is your order number and email address with which you placed the order, which can be found in your order confirmation email.

 

Items purchased with a Gift voucher

If any product purchased with a Gift voucher is returned for a refund, the refund amount will be automatically credited to your 65fifty5 account as a store credit. If you don't have an account, you will be asked to create one or one will be created for you by our Customer Service team.

 

Late or missing refunds

If you haven’t received a refund yet, then:

  1. first check your bank account/credit card again; then
  2. contact your bank/credit card company - it may take some time before your refund is officially posted due to financial institution processing times.

If you’ve done all of this and you still have not received your refund, please contact us at help@65fifty5.com.

 

Size charts

Women's

Measuring tips

Waist – Measure around the natural indentation/narrowest part of your waist. Insert your forefinger between the tape and your body to allow ease in fit.

Hip – Measure around the fullest part of your hips. Insert your forefinger between the tape and your body to allow ease in fit.

Between sizes?

If your measurements are between those listed on the chart, pick the next size up.

 Women's sizing (centimetres) 8 10 12 14 16
Waist - at narrowest part (cm) 67-72 72-77 77-82 82-87 87-92
Hip - at fullest part (cm) 97-102 102-107 107-112 112-117 117-122

 Women's sizing (inches) 8 10 12 14 16
Waist - at narrowest part (in) 26-28 28-30 30-32 32-34 34-36
Hip - at fullest part (in) 38-40 40-42 42-44 44-46 46-48

Men's

Measuring tips

Waist – measure around your waist, slightly below your natural waist, where you normally wear your pants. Insert your forefinger between the tape and your body to allow ease in fit.

Between sizes?

If your measurements are between those listed on the chart, pick the next size up.

 Men's sizing (inches) S M L XL XXL
Waist (in) 29-31 31-33 33-35 35-37 37-39

 Men's sizing (centimetres) S M L XL XXL
Waist (cm) 74-79 79-84 84-89 89-94 94-99